Whenever I talk about organizational plans, I ask the audience to quote, verbatim (and without looking at their city’s website or their business card) their city’s vision statement, or mission, or set of core values. This evokes bemused laughter. I’ll often get partial answers: “There’s something about service.” “Quality . . . I think.” “Umm
What Ethics in Local Leadership Looks Like
NLC CitiesSpeak
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